Exchanges
If you would like to exchange an item because you would enjoy a different product or the sizing is not what you expected, you will be responsible for returning the product to us at your own expense. We will then process the exchange and get the latest item to you. You may also receive a gift card for the amount of the item purchased. If the item was purchased at an event and you do not see it online, a refund will be processed, unless exchanged for another item. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
Returns
If you are not completely satisfied, we are happy to offer a refund, or issue store credit or gift card for the price of the item. This does not include original shipping costs. You will be responsible for returning the product to us at your own expense. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
Incorrect or Damaged Items
If the product you received is incorrect or damaged, please send an email with details and product images to [email protected] prior to sending the item back to our warehouse. After you receive an approval email from Ragnar, we will send a shipping return label for USPS First Class or Priority Mail once the item is returned, verified we will process your return/exchange. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
Return & Exchange Conditions
- Product must be in clean, resalable condition.
- Original tags must be attached as they were received. No safety pins, staples, etc.
- Items may only be returned one time.
- Product must be sent back within 30 days of purchase.
- Items purchased online cannot be returned or exchanged at an event.
- Returns and exchanges cannot be made in person at our distribution center.
- Unless the product is deemed damaged or incorrect, you will be responsible for returning the product at your own expense.
- Aftershokz, and special-order event specific clothing, and most items purchased on sale are NOT eligible for a return/refund or exchange.
Steps
- Please send an email to [email protected] with the following information. Emails are checked M-F, please allow up to 48hrs for a response. First and Last name
-
- Order number for online purchases
- Last 4 digits of card used for purchase if at an event
- Date of purchase
- What item you are sending back
- What action would you like us to take- (exchange, refund, gift card, ETC....)
- Where you would like the return/exchange sent
- Best way to reach you if we have questions (email, phone#)
2. Put the item(s) in a box or shipping envelope. Include a copy of the receipt or and a copy of the completed questionnaire from Step 1. If a receipt is not available, a screenshot of the debit/credit card transaction will suffice. Please send that in with your email questionnaire. Be sure your name and address are visible for us to identify the return. Mail to:
Ragnar Distribution Center
Attention: Merchandise Department
5570 West 1730 South, Suite 1000
Salt Lake City, UT 84104
If you have any questions, please contact us at [email protected].