If you would like to exchange an item because you would enjoy a different product or the sizing isn’t what you expected, you will be responsible to return the product to us at your own expense. We will then process the exchange and get the new item to you. Please check ragnargear.com to be sure the item you want in exchange exists and is available. If the item was purchased on sale at an event and you don’t see it online, a refund will be processed, unless exchanged for another item. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
If you are not completely satisfied, we are happy to offer a refund of the purchase price of the item. This does not include original shipping costs. You will be responsible to return the product to us at your own expense. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
Incorrect or Damaged Items
If the product you received is incorrect or damaged, we will reimburse the return shipping cost for USPS Priority Mail or First Class Mail once the item is returned, verified and processed. If you elect to use any other shipping service, we will only reimburse up to $10 of postage costs. Be sure to have the shipping price printed on the package. If the product is completely broken, such as a glassware, there is no need to ship it back. Just be sure to email some pictures. Please read the Return & Exchange Conditions before proceeding to Steps 1-2.
Return & Exchange Conditions
If you have any questions, please contact us at [email protected] or (801) 499-5024 ext. 168.